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Change /forgotten your password?

Change your password

Passwords on UNIGRAZonline expire every 360 days and have to be reset for safety reasons. Only “strong passwords” should be chosen. Never disclose your password to third parties! 

After changing your password, it takes a few hours until it is synchronised on all downstream systems (e. g. WiFi).

Forgotten your password?

If you have forgotten your password or failed to change it in time, the following steps are necessary to request a new PIN code. To be able to use this function, you must have stored a personal/temporary e-mail address in UNIGRAZonline in advance! You can enter this on your UNIGRAZonline business card under "Study/Home Address" for future cases.

  • Open UNIGRAZonline.
  • Click on "Forgot password" on the home page.
  • Enter your personal/temporary email address (which you have on file) OR your Austrian social security number or alternate (see study sheet). Then click on "Continue".
  • You will get the PIN code sent to your deposited e-mail address (this will take a few minutes).
  • You can then redeem the PIN code using the "Enter your PIN code here" function. You can find the function on the UNIGRAZonline start page.

If you do not have a personal/temporary email address on file or do not have an Austrian social security number, you can pick up a PIN code in person at uniIT (Infopoint RESOWI) or Academic Affairs.

The exact opening hours can be found under the following links:


Phone:+43 316 380 - 2240

Mon – Fri: 8:00 – 16:00

Infopoint RESOWI:
Mo-Fr: 08:00-18:00
Infopoint WALL:
Mon and Thu: 9:00 – 11:30

For opening hours during holidays, please note the service announcements.

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