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Change /forgotten your password?

Change your password

Passwords on UNIGRAZonline expire every 360 days and have to be reset for safety reasons. Only “strong passwords” should be chosen. Never disclose your password to third parties! 

After changing your password, it takes a few hours until it is synchronised on all downstream systems (e. g. WiFi).

Forgotten your password?

If you have forgotten your password or have failed to change it in time, the following steps are necessary to apply for a new PIN code:

  • Open UNIGRAZonline.
  • Select the key symbol (top right in the menu bar).
  • Select the link "Forgot password?" in the submenu "Students".
  • Please enter your Austrian social security number OR the e-mail address you have stored for identification in the system and click on "Continue".

Please note that you must have previously entered an alternative e-mail address in UGO! You can enter this on your UGO business card under study/home address - "temporary e-mail" for future cases.



Phone:+43 (0)316 380 - 2240

Mon – Fri: 8:00 – 18:00

Infopoint RESOWI:
Mon – Fri: 8:00 – 18:00
Infopoint WALL:
Mon – Wed: 9:00 – 14:00

For opening hours during holidays, please note the service announcements.

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