How to report email issues accurately

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If you encounter problems, forward emails to uniIT correctly so that an analysis of the origin and cause of the problem can be carried out.

What you need

  • active account in UNIGRAZonline

Detailed instruction (only in german)

 Mailprobleme richtig melden

Short overview

To enable uniIT to counteract junk mails, viruses or phishing, the full mail header of the e-mail in question is required. That is the only way (though not in all cases) the origin and/or sender of an e-mail can get identified.

The document shows you how to display and forward the full mail header.